Merchant onboarding basics

Merchant onboarding basics

This course shows you how to sit with a small seller, understand their business and set up a clear shop profile. You will also learn how first orders, customer messages and M-Pesa payments work, and why honest offers build the trust that brings buyers back.

Responsible Knozii
Last Update 10/15/2026
Completion Time 1 hour 3 minutes
Members 9
  • Module 1: Getting to know the seller
    3Lessons · 30 min
    • Why small sellers go online
    • Listen first: your first visit
    • Setting up a clear shop profile
  • Module 2: Orders, payments and trust
    3Lessons · 33 min
    • First orders and customer messages
    • Getting paid safely with M-Pesa
    • Honest offers, trust and reviews
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